At LOLL, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how LOLL (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you visit or make a purchase through our website:
https://loll.com.my
By using our website, creating an account, or placing an order with us, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
When you use our website, create an account, or place an order, we may collect the following information:
Personal Information
This may include:
Full name
Email address
Contact number
Billing address
Shipping address
Account login information
Date of birth or other information that you voluntarily provide
Information provided when you contact our customer service
Order Information
When you make a purchase, we may collect information relating to your order, including:
Products purchased
Order number
Order date
Order value
Shipping information
Billing information
Discount or voucher codes used
Order and transaction status
Payment Information
Payments made through our website may be processed by third-party payment service providers.
We generally do not directly store your complete credit or debit card details on our servers. Payment information may be collected and processed by the relevant payment gateway in accordance with its own privacy policy and security practices.
Technical and Usage Information
When you visit our website, certain information may be automatically collected, including:
IP address
Browser type
Device type
Operating system
Pages visited
Referring website
Approximate location
Date and time of visits
Website interaction and usage information
2. How We Use Your Information
We may use your personal information for the following purposes:
To Process Your Orders
We use your information to:
Process and confirm your orders
Process payments
Arrange delivery
Provide order updates
Manage returns, refunds and exchanges
Provide customer support
To Manage Your Account
If you create an account with us, we may use your information to:
Create and manage your account
Authenticate your login
Maintain your account information
Display your order history
Provide account-related services
To Improve Our Website
We may use information about how customers interact with our website to:
Improve website functionality
Improve user experience
Understand customer preferences
Analyse website performance
Develop new products, services and features
Marketing and Promotional Communications
If you have opted in to receive marketing communications from us, we may use your contact information to send you:
Promotional offers
New product announcements
Campaigns and special offers
Voucher or discount information
Newsletters
Other marketing communications
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the relevant communication or by contacting us.
3. Cookies and Similar Technologies
Our website uses cookies and similar technologies to provide a better browsing and shopping experience.
Cookies may be used to:
Remember items in your shopping cart
Maintain your login session
Remember your preferences
Improve website functionality
Understand website traffic and usage
Support analytics and marketing activities
Some cookies may be placed by third-party services that operate on our website.
You may configure your browser to refuse or delete cookies. However, disabling certain cookies may affect the functionality of our website, including shopping cart, login and checkout functions.
4. Third-Party Services
To operate our online store, we may use third-party service providers, including payment gateways, delivery partners, website hosting providers, analytics services, marketing platforms and other technology providers.
These third parties may process certain personal information on our behalf or directly as part of providing their services.
Examples may include:
Payment processing providers
Shipping and delivery providers
Website hosting providers
Email and marketing platforms
Analytics services
Advertising and social media platforms
We take reasonable steps to work with service providers that maintain appropriate safeguards for personal information.
5. Payment Processing
Payments made through LOLL may be processed through third-party payment providers.
Depending on the payment method selected, your payment information may be transmitted directly to the relevant payment provider for processing.
We do not intend to store complete payment card details on our own website servers.
You should review the privacy policy and terms of the relevant payment provider for more information about how your payment information is processed.
6. Sharing of Personal Information
We do not sell or rent your personal information to third parties for their own marketing purposes.
We may disclose or provide access to relevant personal information where reasonably necessary to:
Process and deliver your orders
Process payments
Provide customer support
Operate and maintain our website
Provide hosting and technical services
Conduct analytics and marketing activities where permitted
Comply with legal or regulatory requirements
Protect our rights, property or safety
Prevent fraud, abuse or other unlawful activities
Where appropriate, we expect third-party service providers handling personal information on our behalf to maintain appropriate confidentiality and security measures.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
For example, information relating to orders and transactions may need to be retained for accounting, tax, legal, regulatory, dispute-resolution and business record purposes.
When personal information is no longer required, we may securely delete, anonymise or otherwise dispose of it in accordance with applicable requirements.
8. Data Security
We take reasonable steps to protect your personal information from:
Unauthorised access
Unauthorised disclosure
Loss
Misuse
Alteration
Destruction
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
You are responsible for maintaining the confidentiality of your account password and should notify us promptly if you believe your account has been accessed without authorisation.
9. Your Personal Data Rights
Subject to applicable laws and regulations, you may have rights relating to your personal information, including the right to:
Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Withdraw consent for certain processing activities
Request deletion of personal information where applicable
Opt out of marketing communications
Please note that certain information may need to be retained where we are legally required or permitted to do so.
To make a request regarding your personal information, please contact us using the contact details provided below.
10. Marketing Communications
If you choose to subscribe to our mailing list or marketing communications, we may contact you regarding promotions, products, campaigns and other updates.
You can unsubscribe at any time.
Unsubscribing from marketing communications will not prevent us from sending essential communications relating to your orders, account, transactions, security or other service-related matters.
11. Children’s Privacy
Our website is intended for a general audience.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.
12. Third-Party Websites
Our website may contain links to third-party websites, services or social media platforms.
These third-party websites operate independently from LOLL and may have their own privacy policies.
We are not responsible for the privacy practices, content or security of third-party websites.
We encourage you to review their respective privacy policies before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology or applicable legal requirements.
Any updated version will be published on this page with the revised “Last Updated” date.
We encourage you to review this page periodically.
14. Contact Us
If you have any questions, requests or concerns regarding this Privacy Policy or how we handle your personal information, please contact us:
LOLL
Website: https://loll.com.my
Email: admin@loll.com.my
Phone / WhatsApp: 089-785 480
Business Address:
Lot 6A, Level 1, Seafest Square, Jln Kastam, Pekan Semporna, 91308 Semporna, Sabah
